Refund Policy

You can cancel an order before we dispatch it by contacting us with your order number. If you have already paid, we refund the full amount. Cash-on-delivery orders that have not been dispatched have nothing to refund.

You may return an unused product within 7 days of delivery if you change your mind. The item must be in its original packaging, with all accessories, manuals, free gifts, and the invoice. It must not be installed, registered, or marked.

We refund the product price. The original delivery charge is not refunded, and you arrange or pay for the return shipment unless we agree otherwise.

If the parcel arrives damaged, the product is not what you ordered, or it does not work on arrival, contact us within 48 hours of delivery. Photos of the product, the packaging, and the shipping label help us resolve it quickly.

After we confirm the problem, we will replace the item or refund the product price and the delivery charge. We cover the cost of sending a defective or incorrect item back.

• Products returned after 7 days, unless they are covered by a separate warranty claim.
• Items that are used, installed, missing parts, or not in the original packaging.
• Ink, toner, and other consumables once the seal is broken, unless they are defective and unused.
• Software, license keys, and digital codes once they have been revealed or activated.
• Products damaged by misuse, liquid, power surge, or repair outside an authorized centre.

1. Email us or use the contact page with your order number and the reason for the return.
2. Wait for confirmation before shipping anything back. Unannounced parcels can be refused.
3. Pack the product securely with its accessories and invoice.
4. Use the return instructions we send you.

Write to support@onlinex.example or visit the contact page.

We inspect returns after they reach us, usually within 5 business days. If the return meets this policy, we approve a refund or a replacement.

Approved refunds are completed within 7 to 10 business days after inspection. Prepaid orders are refunded to the original payment method. Cash-on-delivery orders are refunded by bank transfer to an account in the buyer’s name.

A manufacturer warranty is separate from this 7-day return window. After the return window, faults that the warranty covers are handled with the brand or its authorized service centre, using the warranty card or invoice supplied with the product.